Privacy Policy for SpiderCRM

Effective Date: 1st January 2024

1. Introduction

Welcome to SpiderCRM. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, www.spidercrm.biz, and use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and other contact details when you register or contact us.
• Usage Data: Information on how you interact with our website and services, including IP addresses, browser type, and browsing activity.
• Cookies and Tracking Technologies: Data collected through cookies and similar technologies to enhance your experience on our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our CRM services.
• Communication: To respond to inquiries, send updates, and provide customer support.
• Marketing: To send promotional materials and updates about SpiderCRM, with your consent.
• Analytics: To analyze website usage and improve our services.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

• Service Providers: Trusted third parties that assist us in operating our website and services.
• Legal Obligations: Authorities or organizations when required by law to comply with legal obligations or protect our rights.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of any inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Opt-Out: Opt-out of receiving marketing communications from us.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: info@spidercrm.biz
• Address: New No.7, Old No.147, Mount Road, Little Mount, Saidapet, Chennai, Tamil Nadu, 600015, India.

By using our website and services, you agree to the terms of this Privacy Policy.

10. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

11. Google User Data Access and Usage

SpiderCRM uses Google APIs to allow users to integrate their Google Calendar with our platform.

When you authorize SpiderCRM to access your Google account, we may access the following information:

• Google Calendar data: Events and schedules
• Basic profile information: Name and email address

We use this data strictly for the following purposes:

• To sync your calendar events within the SpiderCRM platform
• To display and manage your schedule inside the CRM system

SpiderCRM does NOT:

• Sell your Google user data to third parties
• Use your data for advertising purposes
• Transfer your data to unauthorized external services

All data accessed via Google APIs is handled securely and in compliance with the Google API Services User Data Policy.

We only access the data necessary to provide functionality, and users can revoke access at any time from their Google account settings.

12. Data Retention and Deletion

We retain Google user data only for as long as necessary to provide our services.

• Users can request deletion of their data at any time by contacting us at info@spidercrm.biz
• Upon disconnection of Google account integration, all associated Google data is removed from our systems within a reasonable timeframe

13. Data Security for Google Data

We implement industry-standard security measures to protect Google user data, including:

• Encryption of data
• Secure storage systems
• Restricted access controls

Access to Google user data is limited only to authorized systems and is never exposed publicly.

Thank you for choosing SpiderCRM. We are committed to protecting your privacy and ensuring a secure experience with our CRM solutions.