Refund and Cancellation Policy

At SpiderCRM, we are committed to delivering high-quality products and services to our customers. This Refund and Cancellation Policy outlines the terms and conditions governing refunds and cancellations for purchases made on SpiderCRM.biz. By purchasing our product, you agree to the terms set forth below:

1. Scope of the Policy

This policy is applicable to all customers who purchase the SpiderCRM software via our website (SpiderCRM.biz). It is in accordance with Indian laws and the guidelines set by the Reserve Bank of India (RBI).

2. Refund Policy

2.1 Eligibility for Refund

Refunds will be considered only under the following circumstances:

• The product has not been delivered or made accessible to the customer within the specified delivery timeline.
• The product is found to have critical defects that prevent its proper functioning and cannot be resolved within 15 working days after reporting the issue to our support team.
• Duplicate or erroneous payment due to technical or manual errors.

2.2 Non-Refundable Cases

No refunds will be issued in the following scenarios:

• Change of mind after purchase.
• Failure to read product descriptions, features, or system requirements.
• User errors, including installation issues caused by non-compliance with system prerequisites.
• Unauthorized modifications made to the software.
• Subscription-based plans that have been utilized beyond 7 days from purchase.

2.3 Refund Process

To initiate a refund request, customers must:

1. Contact our support team via email at support@spidercrm.biz with proof of purchase and details of the issue.
2. Provide supporting evidence, such as screenshots, error logs, or other relevant details.

Refunds, if applicable, will only be processed after thorough verification and approval by our team. They will be credited to the original mode of payment within 7-10 business days, in accordance with RBI guidelines. However, no refund requests will be entertained once the product is activated after the 15-day free trial.

3. Cancellation Policy

Please note that the cancellation policy does not apply as we already provide a 15-day trial period. Payment is processed only after the trial period ends, ensuring customers have adequate time to evaluate the product.

3.1 Subscription Cancellations

• Customers can cancel their subscription to SpiderCRM at any time by contacting our support team or using the cancellation option available in their account settings.
• Upon cancellation of a subscription, all data related to the customer's organization will be permanently deleted from our system to ensure data privacy and compliance.
• Cancellation requests must be made at least 5 business days prior to the renewal date to avoid auto-renewal charges.

3.2 One-Time Purchases

Cancellation of one-time purchases is not allowed once the product has been downloaded or activated.

4. General Terms

• Refund and cancellation requests are not accepted since the product activation is done only after a 15-day free trial, giving customers ample time to evaluate the product.
• All refund requests are subject to thorough verification and approval by our team, ensuring compliance with our policy guidelines.
• Refunds, if applicable, are processed in INR and may be subject to currency exchange rate variations and any applicable bank charges for international payments.

5. Contact Us

For any questions or concerns regarding this Refund and Cancellation Policy, please contact us at:

By purchasing our product, you acknowledge that you have read and agreed to this Refund and Cancellation Policy. Please note that no refunds or cancellations will be allowed after you have signed up and completed your registration. SpiderCRM reserves the right to modify this policy at any time without prior notice, in compliance with Indian laws and RBI guidelines.